Work with BookTrust

BookTrust is the UK's largest reading charity. Each year we reach millions of children across the UK with books, resources and support.

Our books and resources are delivered via health, library, schools and early years practitioners and are supported with guidance to encourage the development of a reading habit. Reading for pleasure has a dramatic impact on educational outcomes, wellbeing and social mobility and is also a huge pleasure in itself. We are committed to starting children on their reading journey and supporting them throughout.

Please note: Our usual home, unless otherwise specified, is Battersea Studios in London. We are currently a 'work from home' organisation due to the ongoing Covid-19 pandemic. This will be reviewed on an ongoing basis in line with government guidance.

Operations Co-ordinator

Salary: £27,505 - £29,821 per annum
Contract: Full time, permanent
Location: Battersea, London (BookTrust is currently a remote-working organisation due to the pandemic, with working arrangements under regular review)

The Operations Co-ordinator will be responsible for the end-to-end process relating to the book gifting programmes. The post holder will have responsibility for:

  • Procurement of resources through our supplier to support our programmes
  • Co-ordinating the delivery of books and resources to our warehouse
  • Working with our warehouse to manage stock and co-ordinate delivery of programmes across the UK
  • Providing customer service to stakeholders
  • Providing reports and measurements of supply chain activities

The successful candidate should have a working knowledge of supply chain and excellent customer service and problem service skills. They should also have experience of working in a supply chain role previously with excellent communication and collaborative working skills.

To apply, you must submit your CV and attach a covering letter of no more than two pages to outlining your suitability in relation to the person specification.

Closing date: Wednesday, 30 June 2021 at 9am

Download the full job description

Business Support Manager

Salary: Starting salary £36,500 to £40,000
Contract: Full time, permanent
Location: This post is based in our London HQ, with significant flexibility and potential for home-working, in addition to a requirement for some UK travel for face-to-face meetings. BookTrust is currently a fully remote-working organisation due to the pandemic, with working arrangements under regular review.

Job purpose

You will work with our 151 'top tier' local authority partners in England delivering BookTrust's offer of books and resources and support for practitioners. You will also manage the flow of information between the Relationships Management team and our external partners as well as the flow of information between teams within BookTrust, and work to support new strategy developments and programmes.

You'll provide leadership on aspects of key projects within the Relationships Management team, coordinating data, managing deadlines, liaising with other BookTrust stakeholders to ensure requirements can be met and supporting the Senior Local Partnerships Manager on a regular basis to meet team objectives. You'll work proactively across BookTrust teams and while this role is situated in the Relationships Management Team for England, there is also the expectation of close working with the Northern Ireland and Wales teams.

This is a cross-cutting role, partially based at our London HQ, and sitting within our regionally-based team of BookTrust Relationship Managers for England. Developing, implementing and supporting change to systems and processes will be key in the success of this role in the future; the role in itself is expected to change and evolve over time. The ability to work independently on developments and across other aspects of the role is key.

You'll work with the Relationships Management Team, Operations Team and colleagues from across BookTrust to ensure all parts of the organisation provide responsive, effective, first-class business support to BookTrust local authority partners.

Predominantly working with our Relationships Management, Operations, Design and Research teams, you'll develop and implement strategies, systems, communications approaches and processes that support the smooth and effective operational delivery of BookTrust programmes with local authority partners - connecting all elements of the local delivery of the BookTrust offer, both internally and externally.

You'll also lead on the management of data, collating and interpreting data, intelligence and information from local authority partners, the Relationships Management, Research and Impact Team and Operations Teams, and ensure that data informs more effective programme and operational development, strategy and delivery. And you'll share best practice amongst local authority partners.

Who we're looking for

A confident, experienced manager with excellent communication skills. Someone that gets job satisfaction from problem-solving and improving systems and processes. Someone with excellent Excel skills, able to provide great administrative support as well as leading initiatives unsupervised. Someone with experience at working through and delivering change.

A strong leader and supportive team member, you will be persuasive, determined, and exceedingly well organised, with first class attention to detail. You'll work collaboratively in line with organisational behaviours and be confident in leading projects and motivating team members to deliver results. You will be able to write clearly and accurately as well as work with, analyse and communicate data. You'll be stimulated by working as part of the varied and diverse team at BookTrust, have strong evidence of business support skills and be motivated by contributing to the work that BookTrust does.

To apply for this role, please send in all of the information below – incomplete applications will not be considered. Please send your application to

  • Please provide an example of a time when you have led on a change of process within an organisation, preferably but not confined to management of information and data - what was important and how did you go about it? Please use no more than 800 words to describe your scenario.
  • Your CV

Closing date: 5pm on Friday, 25 June 2021
Interviews: July 2021

Download the full job description

Our commitment to diversity and inclusivity

We aim to provide an inclusive recruitment process and actively welcome applications from diverse talent pools: BAME candidates, candidates with disabilities and long-term conditions and candidates from under-represented communities.

We are committed to equality of opportunity and want to ensure we have an accessible application process for all candidates. If you need any reasonable adjustments or would like us to do anything differently during the application process, please contact our HR team on or 020 7801 8855/8856 to discuss your requirements further.

In order that our equality policy is effective we carry out regular monitoring of job applicants, and we would therefore ask you to complete the equality monitoring form.This information will be kept centrally within our secure HR department, completely separate from your recruitment application form and will be used for the sole purpose of compiling statistical information. The information will be separated from the application form and will not be given to the selection panel. The completed monitoring form will be destroyed once the information given in it has been collated.

BookTrust is committed to safeguarding and promoting the welfare of children. The recruitment and selection process reflect our commitment to safeguarding, therefore the suitability of all prospective employees will be assessed during the recruitment process in line with this commitment, with pre-employment checks.

Charity no. 313343.
No contact from agencies, please.

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