Our fundraising promise
At Booktrust we are committed to ensuring that we are completely open and transparent about our fundraising and spending.
One of our four key values is exercising responsible stewardship and we are always honest about where we get our money and the way in which it is spent.
As members of the Fundraising Standards Board's self-regulatory scheme you can Give With Confidence, knowing that we comply with its principles:
- We are committed to high standards
- We are honest and open
- We are clear
- We are respectful
- We are fair and reasonable
- We are accountable (see our Fundraising Complaints Procedure)
If you would like to find out more visit the Fundraising Standards Board website
We hope that our membership will build trust and confidence in charitable giving and, ultimately, encourage more people to provide support to inspire everyone to enjoy books, reading and writing and the lifelong benefits that they bring.
Should you have any concerns about the way we fundraise, we have a robust complaints procedure in place. We encourage you to get in touch with your feedback. And, if you are unsatisfied with the way we handle your concerns, you can also contact the Fundraising Standards Board directly
To make a complaint, please call 020 8875 4826 or email us at complaints@booktrust.org.uk
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